Shipping & Returns
All CANADIAN orders are shipped through SHIPPING CHIMP or CANADA POST. Complete orders are shipped within 48 hours and will arrive within 3-7 business days, depending on distance from Toronto. Orders that include pre-orders or stock that is currently in-transit are held back.
*Qualify for FREE STANDARD SHIPPING with these minimum order values. This excludes vinyl box sets, turntables and speakers. Pop Music is unable to offer this service to customers who use PO Boxes or reside in rural or remote areas. Please choose CANADA POST at checkout instead.
FREE STANDARD SHIPPING* QUALIFIERS:
- REGION 1 (spend $119 or more): ON, QC
- REGION 2 (spend $129 or more): SK & MB
- REGION 3 (spend $149 or more): BC, AB, NS, NB, PEI & NL
TORONTO-area customers can choose SAME DAY / NEXT DELIVERY from TREXITY
- Order before 12PM to achieve SAME DAY DELIVERY
- Orders placed after 12PM receive NEXT DAY DELIVERY
- TREXITY will communicate via SMS / email within 30 mins of arrival.
- Orders $99+ earn discounted shipping rates
IN-STORE PICK UP orders are ready within just a few hours and can be picked up anytime within store operating hours. Orders are held for 7 days. Review retail store hours HERE.
US/ INTERNATIONAL ORDERS are shipped via CANADA POST
- These orders are non-refundable. Items cannot be returned to us.
- All packages are insured up to a maximum value of $100 CDN.
- Any duties / tariffs must be paid for by the customer upon delivery, if not pre-paid.
HOW WE SHIP:
Pop Music created custom-made record mailers that offer superior protection over traditional square boxes. Records are padded with bubble wrap to reduce friction while in transit. These mailers have a 1" bumper on each end that can withstand most mishandling.
Despite our best efforts, minor sleeve damage can occur during transit. All Canadian orders are insured automatically up to $100. There's a simple claims process with each of our carriers, if your package arrives damaged. Cases are typically resolved within 7-21 business days.
To reduce our carbon-footprint, all local delivery orders shipping via TREXITY are packaged in repurposed boxes that record companies use to ship us vinyl.
Pay attention to all courier communications. Ensure the package can be received at the shipping address during normal business hours, otherwise it may be left unattended. Pop Music is not responsible for missing or stolen packages.
- Claims for missing or stolen packages can be made through shipping service.
- Order discrepancies must be reported to us within 48hrs to be considered valid.
- Unclaimed in-store pick up orders are deemed abandoned and non-refundable after 60 days.
OUT OF STOCK ITEMS
Pop Music encourages fans to sign up for restock notifications on albums that are currently out-of-stock. Hundreds of records are restocked weekly, completely dependent on what is available to ship from our distributors.
Got a product question or request? Send us an email [email protected]
RETURNS / EXCHANGES
All online purchases can be refunded or exchanged at our retail store within 30 days from ship date or can be returned via mail. Non-defective items must be returned in a fully resalable condition, unopened and in the original packaging with tags attached.
Pop Music - Returns
345 Broadview Avenue
Toronto, ON M4M 2H1
Customers are responsible for their own return shipping costs, unless the item is defective. We do not send replacements. Refunds are only authorized once the item has been returned to us. Please contact us to request a return shipping label if this applies to your order.